FAQ Giotto soft ice machines

Why choose a Giotto soft ice cream machine?

Giotto is an Italian-designed, stylish, and compact soft ice machine that combines quality, efficiency, and ease of use. It’s ideal for cafés, hotels, restaurants, beach kiosks, and event vendors of all sizes.

What’s the difference between the Giotto PM and Giotto GR models?

  • PM (pump model): Produces fluffier soft ice by mixing air into the mix, increasing portion volume and improving profit margins.
  • GR (gravity-fed model):  A simpler, more traditional dispensing mechanism without added air.

What size options are available for Giotto machines?

  • Giotto 11: Slim design (only 30 cm wide), output 18 kg/hour (approx. 5 servings/min, 100g/serving).
  • Giotto 12:  Higher capacity, output 33 kg/hour (approx. 12 servings/min, 100g/serving). Both models are available with either air or water cooling. Rental models are always air-cooled.

What is pasteurization and why is it important?

The pasteurization function heats the ice cream mix to 70–73°C, preventing bacterial growth. When used regularly (every second day), it can extend the cleaning interval to up to 14 days. This saves time and keeps operations running smoothly and safely.

Is the Giotto machine easy to use?

Yes! Simply plug the machine into a power outlet, pour the soft ice mix into the tank, and you’re ready to start selling within minutes. Giotto is designed for ease and efficiency.

Can the machine produce anything other than soft ice?

No. Giotto is designed specifically for soft ice cream production and is not suitable for making other products such as sorbets or frozen desserts.

What purchase options are available for Giotto machines?

You can choose from three acquisition options:
  • Rental agreement: Minimum 36-month term, billed quarterly. Always includes an air-cooled, maintenance-free unit. Starting from €230/month (VAT 0%). All ingredients and supplies must be ordered from Nic Finland for the duration of the agreement.
  • Leasing: Fixed monthly payments with the option to upgrade or purchase the machine at the end of the lease term (buyout price agreed separately).
  • One-time purchase: Pay in full up front. Includes a one-year factory warranty.

What about maintenance and cleaning?

Snackfood | Nic provides full maintenance services and spare parts for all Giotto machines. Rental units include all necessary maintenance. We recommend cleaning and disinfecting the machine weekly and running the pasteurization cycle every second day for optimal hygiene.

What kind of ice cream mix should be used?

We recommend ready-to-use Arla vanilla soft ice mix – simply shake and pour it into the Giotto machine. Available in 6 x 2-liter packs. The mix is designed for convenience and consistent quality.

How do I place an order or get more information?

Contact us by email:
  📧 info@nicice.fi
  📧 tom.lindberg@nicice.fi

  Or order online anytime at www.nicice.fi